Account Deletion

You can request account deletion by contacting Combo Tutors Academy from the email address linked to your account.

Email: admin@combotutorsacademy.com
WhatsApp: +44 7502 488500

Please include:

• your full name
• the email address used for your Combo Tutors Academy account
• your role, such as parent, student or tutor
• a clear request to delete your account
• any additional information we ask for to verify your identity

You can use the subject line: Account Deletion Request

We will review the request and may contact you to confirm your identity before deleting the account.

Identity checks help prevent another person from deleting an account without permission.

Once the request is verified, we will begin the deletion process.

We will confirm when the account has been deleted or explain if certain records must be retained.

Where applicable, deletion may include information such as:

• account profile information
• contact details
• login access
• saved preferences
• student or parent profile data
• tutor profile data
• lesson-related information that no longer needs to be retained
• uploaded files or resources associated only with the deleted account
• communication records that are no longer required

The exact information removed depends on the type of account and how the platform has been used.

Some records may need to remain in our systems after an account is closed.

This can include information required for:

• payment and accounting records
• tax obligations
• fraud prevention
• legal claims or disputes
• safeguarding
• security investigations
• regulatory requirements
• enforcing our Terms of Service

Where retention is required, access should be limited to the purpose for which the information is kept.

Deleting an account does not require us to erase records that we are legally required or permitted to retain.

Closing your account does not automatically delete payment records, invoices or transaction history.

Combo Tutors Academy may retain financial records for the period required under applicable tax, accounting and legal requirements.

Payment information held directly by an external payment provider may also be subject to that provider's retention rules.

A parent may request deletion of their own account and, where legally authorised, may also request deletion of an account belonging to a child.

We may need to confirm:

• the parent or guardian's identity
• their relationship to the student
• which account should be deleted

Where a student is old enough to exercise their own data rights under applicable law, additional confirmation may be required before processing a request made by another person.

Tutors can also request account deletion.

Certain tutor records may need to be retained after an account is closed, including records connected with:

• payments
• contracts
• safeguarding
• complaints
• lesson records
• compliance checks
• disputes

Public tutor profiles should be removed once the account is closed, subject to any technical processing period.

If you have upcoming lessons, an active tutoring package or an unused account balance, contact us before requesting deletion.

Account deletion does not automatically create a refund.

Any cancellation, lesson credit or refund will be handled under our Refund Policy.

We aim to process verified deletion requests without unnecessary delay.

Some requests may take longer where:

• identity verification is required
• the account contains payment or legal records
• there is an active dispute
• safeguarding records must be reviewed
• information exists in backup systems

We will tell you if additional time is needed.

Deleted information may remain temporarily in secure backups.

Backup copies are not normally used for active account access and are removed or overwritten according to our backup and retention schedule.

If restoration from a backup becomes necessary for technical reasons, deleted-account information should remain subject to the original deletion request.

Removing the Combo Tutors Academy app, clearing your browser data or stopping lessons does not delete your account.

You must submit an account-deletion request if you want the account itself removed.

Once an account has been permanently deleted, it may not be recoverable.

If you later return to Combo Tutors Academy, you may need to create a new account.

Before deletion is completed, you can contact us if you submitted the request by mistake.

Account deletion is separate from other privacy requests.

Depending on where you live, you may also have rights relating to:

• access to personal information
• correction of inaccurate information
• restriction of processing
• objection to certain processing
• data portability
• withdrawal of consent

For more information, read our Privacy Policy.